Starting May 4, 2026, ECE is updating how we share outage information to provide faster, more accurate updates for members.
- Because our service area is large and outages can vary by location, Facebook posts can cause confusion when multiple outages were happening at once.
- While outage notifications have always been available through SmartHub, we are now emphasizing it as the primary way to receive updates, since it’s tied directly to your account and provides real-time, location-specific information.
- This means less guessing, fewer delays, and clearer communication when it matters most. Facebook will still be used for major, widespread outages, but for day-to-day updates, SmartHub is the best and most reliable source.
- To get started, log in to SmartHub and turn on notifications under Settings > Manage Notifications > Service.
With SmartHub, the power of data is in your hands! SmartHub is a free mobile and online account management tool that delivers accurate, timely account information and allows you to make payments with the touch of a button. Set up a SmartHub account today!
With SmartHub you can:
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Pay your electric and fiber bills
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Contact us
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Report an outage
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Check your electric use
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Receive alerts
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Keep up with ECE news and events
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Sign up for Auto Pay and/or paperless billing
Outage texting with SmartHub
Quickly report a power outage with a simple text. To report your outage, text OUT to 8559383525. To request status updates, text STATUS.
Note: you must have a SmartHub account (first-time users will need the account number), AND texting must be enabled to participate in outage texting.
How do I enable text messaging via the mobile app?
In the SmartHub app, go to More > Settings > Contact Methods > Add New Contact Method > Input mobile number > Turn Receive Text Messages on. If you agree with the terms & conditions, select Accept, then enter the verification code that you receive to verify and activate your mobile number.
If your mobile number is already listed under Verified Contacts, select the mobile number and turn Receive Text Messages on.
How do I enable text messaging via the web?
On the SmartHub site, select Notifications > Manage Contacts > Add Phone Contact > Input mobile number > select Receive Text Messages. If you agree with the terms & conditions, select Accept, then enter the verification code that you receive to verify and activate your mobile number.
If your mobile number is already listed, click Edit and select Receive Text Messages.
Questions? Give us a call at 1-800-254-7944.