Skip to main navigation.

Power Outage

ECE Outage MapEmergency
If you or a household member is experiencing a medical emergency, call 911 immediately. Until your service is restored, alternative care solutions may be necessary.

 

Online Account: Login to your account with SmartHub
Login to your account from your computer or mobile device to report your outage online. If you are a first-time SmartHub user, you will need your account number to register for SmartHub.

            Login to report your outage online

 

Mobile Device: Report in SmartHub App
Use the free SmartHub Mobile App to quickly report an outage from an Apple or Android phone. You can also track the power restoration process on ECE's outage map, which is readily accessible via SmartHub. If you are a first-time SmartHub user, you will need your account number to register for SmartHub.
There is no charge to download the SmartHub app. Simply look for SmartHub in your preferred app store.

Outage texting
Quickly report an outage with a simple text. To report your outage, text OUT to 768482. To request status updates, text STATUS. Note: you must have a SmartHub account, AND texting must be enabled to participate in outage texting. Don’t wait for a storm—check your settings today.

How to enable text messaging via the mobile app

How to enable text messaging via the web
            

Call 1-800-254-7944
Call ECE at 1-800-254-7944 to report your outage by phone. ECE's Interactive Voice Response (IVR) system identifies your location according to the phone number we have on file. If you call from a phone number our system does not recognize, it will take more time to confirm your account.

 


Steps to restoring power

 

 

 

 

 

 

Powered by Touchstone Energy Cooperatives Logo
Show it and save with the Co-op Connections Card. We accept Visa, MasterCard, American Express Together We Save