Skip to main navigation.

Power Outage

ECE Outage MapEmergency
If you or a household member is experiencing a medical emergency, call 911 immediately. Until your service is restored, alternative care solutions may be necessary.

 

Online Account: Login to your account with SmartHub
Login to your account from your computer or mobile device to report your outage online. If you are a first-time SmartHub user, you will need your account number to register for SmartHub.

            Login to report your outage online

 

Mobile Device: Report in App
Use the free SmartHub Mobile App to quickly report an outage from an Apple or Android phone. You can also track the power restoration process on ECE's outage map, which is readily accessible via SmartHub. If you are a first-time SmartHub user, you will need your account number to register for SmartHub.

            Download the App

 

Call 1-800-254-7944
Call ECE at 1-800-254-7944 to report your outage by phone. ECE's Interactive Voice Response (IVR) system identifies your location according to the phone number we have on file. If you call from a phone number our system does not recognize, it will take more time to confirm your account.

 


Steps to restoring power

 

 

 

 

 

 

Powered by Touchstone Energy Cooperatives Logo
Show it and save with the Co-op Connections Card. Together We Save