A message for our members regarding Coronavirus (COVID-19)
Updated July 6, 2020
The well-being and safety of our members and employees is our top priority and will always be at the heart of every decision we make. As the situation with Coronavirus (COVID-19) unfolds, we will all need to make adjustments to the way we live and work. Please watch our website for continuous updates.
We have implemented our emergency response plan to ensure safe, reliable electricity during these uncertain times. We don’t know how the virus will impact our service territory, but by reducing in-person contact, we can do our part to slow the spread of it. We ask members to do the same.
- Members might experience increased wait times on the phone. Please be patient and consider using alternative contact methods like SmartHub. First-time users will need their account number to sign up.
- ECE resumed collection processes June 29, 2020. We can work with you on a customized payment arrangement. Please call us at 1-800-254-7944.
- Some employees will be performing their work duties from home. Regardless of work location, we are committed to meeting the needs of our members.
We want to be good community citizens, and that includes making decisions that align with public health guidelines intended to limit the spread of the virus within our community. We will continue to serve you with dedication as we all take this one day at a time.