It's safety first when the power goes out
When the power goes out for any reason, ECE’s goal is always to get it back on as quickly as possible, but safety comes first. When a storm causes widespread damage, longer duration outages may occur. We appreciate your patience during these exceptionally busy times.
Line crews work to get the greatest number of members back online in the shortest time possible. They repair any damage to substations, which can often restore service to thousands of members. Three-phase lines are feeder lines leading from the substations to the single-phase lines that carry power to groups of homes and businesses. These lines are the next to be repaired.
The secondary wires which serve individual homes may take longer to repair during widespread, storm-related outages because crews focus on major lines first. At times, storms damage member-owned equipment that must be repaired by an electrician prior to ECE restoring power.
Your phone number is a critical step in restoring power. Please contact ECE to update your phone number.