When the lights go out

It doesn't happen often that you don't have power, but when it does, know what to check first to get your power restored sooner.

• First check your breakers or fuses on your own system to see if they have tripped.
• If so, the problem is most likely with your own wiring and an electrician is needed.
• If you have automated meter device (Turtle) installed on your meter, see if the red light is on.

• If so, there is power to the meter and an electrician should be called.
• If the light is out, please call East Central Energy at 1-800-254-7944 to report the outage.

We have an automated outage system that matches your phone number to your account and automatically reports your outage. If no match is found, your call is forwarded to the next available dispatcher. After reporting the outage you can call back later to check program of repairs. Listen for news on larger outages on your local radio stations. Generally information is carried on WCMP AM 1350, FM 100.9, KCLD FM 104.7, WQPM AM 1300 FM 106, KBEK FM 95.5, WJON AM 1240, KDAL AM 610 and WWJO FM 98.1. REMEMBER: A major outage can affect thousands of other members. We appreciate your patience.